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Confronting Conflict: A First-Aid Kit for Handling Conflict

 
Title:      Confronting Conflict: A First-Aid Kit for Handling Conflict
Categories:      School Organization
BookID:      41
Authors:      Friedrich Glasl
ISBN-10(13):      186989071X
Publisher:      Hawthorn Pr (Hawthorn House)
Publication date:      1999-06
Number of pages:      192
Language:      English
Rating:      0 
Picture:      cover
Description:     

Conflict costs! When tensions and differences are ignored, they grow into conflicts, injuring relationships, groups, and organizations.

So, how can we tackle conflict successfully? Dr. Friedrich Glasl has worked with conflict resolution in companies, schools, and communities for over thirty years, earning him and his techniques enormous respect. Confronting Conflict is authoritative, and up to date.

It contains examples, exercises, theory, and techniques. You begin by assessing the symptoms and causes of conflict and ask, "Am I fanning the flames?" Then consider, "How can I behave constructively rather than attack or avoid others?"

The author presents the tool to:

  • Analyze the symptoms, types, and causes of conflict, whether hot or cold, personal, structural, or environmental
  • Understand how temperaments affect conflicts and what you can do
  • Acknowledge when conflict occurs, understand how it escalates, and learn how to reduce conflict by changing behavior, attitudes, and perceptions
  • Practice developing considerate means of confrontation by seizing "golden moments," strengthening empathy
  • And much more

  • Available from Steiner Books Rudolf Steiner College Bookstore
    Waldorf Education in Canada

Product Description
Confronting Conflict will be useful for managers, facilitators, management lecturers and professionals such as teachers and community workers, mediators and workers in dispute resolution
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